TJA Strategies

REPUTATION MANAGEMENT FOR PHILADELPHIA BUSINESSES

TURN GOOD WORK INTO GREAT REVIEWS

Most customers check reviews before they call, and many choose based on what they read. If your happy customers aren’t leaving reviews, your reputation online doesn’t match the work you do.

Our reputation management service fixes that. We automate review requests by text and email, bring your Google, Yelp and Facebook reviews into one dashboard, alert you when a negative review comes in, and help you respond the right way. We work with businesses across the Philadelphia region and beyond.

Laptop screen showing five-star rating prompt with text 'Rate Your Experience', next to eyeglasses, cactus, and TJA Strategies logo.

WHY DO REVIEWS MATTER?

Reviews do more than sit on your profile. They shape whether customers trust you, whether Google shows you on the map and how AI tools describe your business.

WHAT DOES REPUTATION MANAGEMENT INCLUDE?

A simple system that keeps reviews coming in and keeps you in control of your reputation.

Automated Review Requests

Requests sent by text and email after each job or visit, connected to your CRM, payment system or customer list.

One Review Dashboard

Google, Yelp and Facebook reviews in one place, so nothing slips through the cracks.

Negative Review Alerts

A heads-up within one business day when a review comes in at three stars or below.

Response Support

Replies to negative reviews drafted for your approval, then posted for you.

Website Review Widget

Your latest reviews displayed on your website automatically.

Monthly Reputation Report

New reviews, average rating and trends, tracked month over month.

REVIEW GENERATION SERVICE

Most happy customers will leave a review if someone asks at the right moment. Our review generation service sends that request automatically by text and email after a job or visit, with a direct link to your Google, Yelp or Facebook profile. Every customer gets asked, you choose the timing, and we set it up and keep it running.

REVIEW MANAGEMENT SERVICES

Review management covers what happens after the reviews come in: one dashboard for Google, Yelp and Facebook, alerts when a negative review is posted, and help writing responses. Reviews also feed your map rankings, which is why this work pairs with local SEO and Google Business Profile.

PARTNERING WITH TJA STRATEGIES

Reputation management works best as part of a bigger picture. Our team connects your reviews to your search visibility, so every new review does more for your business.

  • Every Customer Gets Asked: We send requests to all your customers, not just the ones you expect to be happy, which keeps your reviews authentic and within Google’s rules.
  • You Stay in Control: Every response to a negative review is approved by you before it’s posted.
  • Connected to Local SEO: Reviews are part of how Google ranks the map, so this work pairs naturally with local SEO.
  • Results You Can Follow: See your new reviews, average rating and response activity month over month.

BUILD A REPUTATION THAT MATCHES YOUR WORK

Start with a free Digital Presence Audit. We’ll show you how your reviews compare with your competitors and where you can improve.

What Clients Say About TJA Strategies

Rated 5 stars by our clients

★★★★★Google

T.J. was wonderful to work with. He took a close look at my website and social media accounts and identified exactly where things needed improvement, including a lot of inconsistencies across platforms that he helped me fix so everything finally matched. He was patient and generous with his time and expertise the whole way through. It's only been about a week since we made most of the changes and I'm already seeing a noticeable difference in activity. I can't wait to see the impact on my business long term. I can't recommend TJA Strategies enough!

Rebecca W.
★★★★★Google

I can't say enough good things about TJA Strategies. We just got 4 website orders in a single week - something that had literally never happened for us in an entire month before working with him. TJ really knows his stuff, communicates clearly, and treats your business like it's his own. If you are looking for SEO help on your website, he is the best!

Gabrielle W.
★★★★★Google

I cannot say enough about TJA Strategies and recommend them enthusiastically for anyone needing expertise in marketing and website development. They readily upgraded portions of my website that I had been trying to improve for well over a decade. No one else I sought was able to do what TJA Strategies did without fail. I am delighted. Dr. Norman Smith, President Emeritus of Wagner College and of Elmira College. Past President of Suffolk University Boston and Richmond University London, England.

Norman S.
★★★★★Google

TJ is extremely knowledgeable and did a great job showing us what SEO really has to offer. He helped us identify opportunities we were completely missing and set us up with a much stronger SEO foundation. Easy to work with and very informative throughout the process. Highly recommend.

Office Manager
★★★★★Google

I had an excellent experience working with TJA Strategies. TJ is incredibly collaborative and truly takes the time to understand your business and goals. What really sets him apart is his commitment to education… he doesn’t just execute a strategy, he explains the why behind it so you’re set up for continued success long after the contracted time ends. TJ also takes real ownership in the businesses he partners with. He treats your brand like it’s his own, which shows in the level of care, strategy, and follow-through he brings to the table. If you’re looking for a marketing partner who is invested, knowledgeable, and genuinely wants to see your business grow, I highly recommend TJA Strategies.

Beth S.
★★★★★Google

We’ve had an awesome experience working with TJA Strategies. We brought T.J. in to help improve our SEO, increase visibility, and make sure more people were actually finding us online. Not only did we accomplish that, but we also gained a much clearer picture of who our audience is and what they’re looking for when they land on our site. T.J. helped us tighten up the backend of our website, streamline our content, and stay consistent with what we publish—all of which has started driving real results. One big takeaway he shared early was that SEO isn’t instant. It takes time, patience, and the right strategy. He was always there to help focus us on the data, track progress, and use that information to make calculated decisions. The digital world can feel overwhelming, but having someone with tons of experience who actually knows how to navigate it (and can explain it in a normal, human way) makes all the difference. I highly recommend TJA Strategies to any business looking to level up their online presence.

Justin B.
★★★★★Google

Working with TJA Strategies was a great experience. TJ went out of his way to do a complimentary SEO audit for my photography site, and the advice was both practical and easy to act on. He pointed out what was already working, like branding and design while also giving me simple fixes that could make a big difference, like adding more written content, optimizing images, and making my contact info easier to find. What I really appreciated was how clear and approachable his feedback was it felt like genuine guidance, not just a sales pitch. If you’re looking for someone who knows their stuff and actually cares about helping you grow, I’d definitely recommend TJA Strategies. Looking forward to engaging with TJA as soon as I'm ready to launch!

André G.
★★★★★Google

TJ is incredibly responsive and knowledgeable. He’s made drastic improvements to the SEO side of our website and helped create and implement a strategy for social media engagement. So grateful.

James S.
★★★★★Google

We've had a great experience working with TJA Strategies. We brought TJA on as a consultant to assist in better optimization, conversion and just get more eyes on our brand. Not only did we achieve this but we developed a better understanding of who our customer was and where they are coming from. We learned how to better allocate our marketing dollars to ensure we are getting the best bang for our buck. I learned that SEO takes time to see results. TJA encouraged our team to "trust the process" and put in the time, effort and together do the due diligence in analyzing the analytics. The internet is a wild place. All the tools are there to help your business and bringing on the right strategist to help understand how to use and optimize them is key. I highly recommend TJA and his team.

Liza B.
★★★★★Google

Exceptionally personalized and attentive service. TJ has helped educate me about a world I knew next to nothing about and is helping me take big strides with my coparenting education business. Strong recommend to bringing him into your professional support team!

Alec B.
★★★★★Google

Having TJ on my side with helping my business grow has been fantastic. I highly recommend his expertise for any business looking to grow.

Joe C.

FREQUENTLY ASKED QUESTIONS

Reputation management is the ongoing work of earning, monitoring and responding to online reviews. For most local businesses, it focuses on Google, Yelp and Facebook.

Only the platform can remove a review, and only when it breaks that platform’s rules, such as spam or fake reviews. We can flag those for removal. For honest negative reviews, a calm, professional response is the best tool you have.

Yes. Google allows businesses to ask for reviews. What it doesn’t allow is offering incentives or asking only the customers you expect to leave positive reviews. Our system sends requests to every customer.

Respond promptly, stay professional, acknowledge the concern and offer to continue the conversation offline. A thoughtful reply often matters more to future customers than the review itself.

Most businesses start seeing new reviews within the first few weeks of automated requests going out. The pace depends on how many customers you serve each month.